“4 Steps for Understanding Each Other 1. Identify your beliefs and core values; ask how they determine your behaviors and habits. 2.… — Susan C. Young Copy Share Image
“Encouraging quality communication will make it easier for you to establish rapport, gather information, and increase understanding. You can use this “fishing”… — Susan C. Young Copy Share Image
“The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation… — Susan C. Young Copy Share Image
“While having a strong character foundation may not sell newspapers, increase TV ratings, or make a person famous, it's essential for building… — Susan C. Young Copy Share Image
“When Humor Falls Flat “Humor is not a "one-size fits all" guarantee. What is hilarious to one person may be offensive to… — Susan C. Young Copy Share Image
“Oversharing Why do some people feel the need to share their deepest, darkest secrets with complete strangers or on social media? How… — Susan C. Young Copy Share Image
“Is chemistry a biological reaction which supports the propagation of our species? Or is it simply about being excited to find someone… — Susan C. Young Copy Share Image
“To cultivate bravery and courage, reduce uncertainty by being prepared. As Zig Ziglar once said, “Success happens when opportunity meets preparation.” Preparing… — Susan C. Young Copy Share Image
“These qualities make a great impression on your boss, your teams, and your customers. You will be more respected, noticed, and appreciated… — Susan C. Young Copy Share Image
“At any moment, you can use your face to open doors of opportunity if it demonstrates interest, enthusiasm, respect, understanding, delight, agreement,… — Susan C. Young Copy Share Image
“Groundbreaking research at Cal Tech has now revealed that humans not only tend to synchronize their movements, such as clapping in unison… — Susan C. Young Copy Share Image
“1. “Whether a first impression is made by way of a mere glance, a warm smile, a visit to your website, your… — Susan C. Young Copy Share Image
“Nice is a little word with a big meaning. How many times did your mother say, "Just be nice?" It's basic manners,… — Susan C. Young Copy Share Image
“Using titles such as Mr., Mrs., Miss, Dr., etc. demonstrates respect. In previous generations, it was a social necessity and simply good… — Susan C. Young Copy Share Image
“I am so completely transparent with my heart on my sleeve, I've never had a good poker face my entire life! The… — Susan C. Young Copy Share Image
“There are few things more important than being prepared—for an interview, an important meeting, selling your home, a new baby—the list goes… — Susan C. Young Copy Share Image
“To be truly satisfied that your life is well-lived, the object of your passion is something you feel you must be, do,… — Susan C. Young Copy Share Image
“Most people want, need, and respond positively to gestures of kindness and goodness. This universal friendliness connects humanity.” — Susan C. Young Copy Share Image
“Does your tone match your intention? Is your tone of voice confusing or clarifying? Are you coming across to others as you… — Susan C. Young Copy Share Image
“Get outside your comfort zone. Stretch beyond your norm and try new things.” — Susan C. Young Copy Share Image
“If your self-talk leans toward the negative, the continual bashing will become debilitating” — Susan C. Young Copy Share Image
“At networking events, I am a heat-seeking missile for happy, vibrant people. With experience and practice, you can develop a sixth sense… — Susan C. Young Copy Share Image
“Trust and rapport are the connective tissue for gaining and maintaining healthy relationships. They provide people with the comfort and reassurance that… — Susan C. Young Copy Share Image
“Instant chemistry feels great! It is a raw, organic emotion. The art and science of relationship chemistry is still a mystery to… — Susan C. Young Copy Share Image
“We've all met people who are beautiful on the outside, however, when they open their mouths to speak, they have nothing of substance to… — Susan C. Young Copy Share Image
“Being grounded in your lifelong culture and your personal perspective, you are comfortable with the way you see things and may believe it is… — Susan C. Young Copy Share Image
“A positive attitude will help you be more inspiring and motivating to others.” — Susan C. Young Copy Share Image
“The Gift that Keeps on Giving I once had a lovely real estate client named Jane who was an elderly lady living alone. Her… — Susan C. Young Copy Share Image
“Conversation starters. Icebreakers. Openers. However you choose to label them, that moment when the first words come out of your mouth can make or… — Susan C. Young Copy Share Image
“Free Flowing Dialogue “Have you ever been engaged in a conversation which was so dynamic that you were both firing on all cylinders, in… — Susan C. Young Copy Share Image
“In years gone by, particularly in the East and the South, ladies would attend charm school to learn how to elegantly stand, sit, dance,… — Susan C. Young Copy Share Image
“5 Tips for Mirroring Others 1. Body language. When they smile, you smile. When they lean back in their chair, you lean back in… — Susan C. Young Copy Share Image
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“How do you enter a room? How do you walk into a job interview? How do you approach a sales prospect for the first… — Susan C. Young Copy Share Image
“Self-confident people face their fears head-on and are willing to take risks.” — Susan C. Young Copy Share Image
“Be the Inviter “When I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for life. Before… — Susan C. Young Copy Share Image