I called them up, "Ya, I have ten boxes; can you come pick…
““I called them up, "Ya, I have ten boxes; can you come pick them up?" "We need to know the weight and the girth." "Okay, good-bye." So I called back. "We need the weight and the girth." "Okay, I don't know what the weight is, and um, I don't know what girth means... So now what's the procedure?" So this guy talks to me like I'm four years old. "Well do you have a bathroom scale?" "Uh, ya but if I put the box on the scale it's gonna cover up the NUMBERS!" What, do I take it off really quick? Ah, zero: I'm not fast enough. What's he talking about? So then he gives me his Mister Wizard Formula, "How about if you stand on the scale and weigh yourself and get off the scale. Pick up the box, get back on, weigh you and the box together, and subtract your own weight." I'm going, "Slow down. Hold on professor." I know this guys never tried this, because I tried it and you still can't see the NUMBERS! Then I had to hang up in the middle of his girth formula.””
About This Quote
This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation.
A comedic story about a frustrating phone call where a service rep gives an overly complicated, impractical solution for measuring a box's weight and size.
In simple terms: A funny rant about a confusing instructions.
Key Takeaway
. clear, simple instructions.
Themes
communication
frustration
humor
Mood
irritated
amused
Type
anecdotal
satirical
When to use this quote
- shipping packages
- calling support
- DIY measurements
Key Concepts
customer service
problem solving
measurement
Questions to Reflect On
- How could the rep have simplified the process?
- What does this reveal about customer service training?
A Different Perspective
The solution is impractical and ignores basic constraints.