The right measure is not how many customers you've got, but how closely you hold them. — Ron Kaufman Culture Copy Share Image
If you want to stay in business, satisfy customers. If you want to excel in business, delight customers. — Ron Kaufman Business Copy Share Image
If they're going to remember the problem, make sure they remember it fondly. — Ron Kaufman Culture Copy Share Image
You can't always hire great service providers, but you can create them. — Ron Kaufman Great service Copy Share Image
If your customers have to ask you for it, you haven't been thinking far enough ahead. — Ron Kaufman Copy Share Image
The most valuable person is the one who cherishes the value in others. — Ron Kaufman Copy Share Image
Selfless acts are a source of profound meaning for your self and your life. — Ron Kaufman Culture Copy Share Image
Meeting expectations is good. Exceeding expectations is better. — Ron Kaufman Culture Copy Share Image
Enthusiastic service providers create enthusiastic customers. — Ron Kaufman Customer Copy Share Image