Ron Kaufman

No one ever delighted a customer by being 'good enough'.

— Ron Kaufman

Greatness is not how you feel, it's how you make others feel.

— Ron Kaufman

Challenge your own status quo - before someone else does.

— Ron Kaufman

Plans turn promises into results and dreams into realities.

— Ron Kaufman

Make your upper limit, no limit.

— Ron Kaufman

Procrastination is the beginning of poor performance.

— Ron Kaufman

The shelter of excuses has a leaky roof.

— Ron Kaufman

Crossing barriers can be as simple as a smile.

— Ron Kaufman

If they're going to remember the problem, make sure they remember it fondly.

— Ron Kaufman

Create a compelling service vision. When people want to, they will.

— Ron Kaufman

You can't always hire great service providers, but you can create them.

— Ron Kaufman

If your customers have to ask you for it, you haven't been thinking far enough ahead.

— Ron Kaufman

The most valuable person is the one who cherishes the value in others.

— Ron Kaufman

The bottom line is a by-product of taking care of your main product - your customers.

— Ron Kaufman

Industry jargon may not be a language your customer understands.

— Ron Kaufman

The right measure is not how many customers you've got, but how closely you hold them.

— Ron Kaufman

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers…

— Ron Kaufman

When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide…

— Ron Kaufman

Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to…

— Ron Kaufman

Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets…

— Ron Kaufman

Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will…

— Ron Kaufman

Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects…

— Ron Kaufman

To see like a customer, be like a customer.

— Ron Kaufman

First be effective and then be efficient.

— Ron Kaufman

If you want to be the best, find the best in others.

— Ron Kaufman

Preparation is good, but customers need results.

— Ron Kaufman

Tend your own garden: savor the blossoms, trim the weeds.

— Ron Kaufman

Vision with action makes a powerful reality.

— Ron Kaufman

What does your product really mean to the people who buy it?

— Ron Kaufman

Every service problem is as an opportunity to show you care.

— Ron Kaufman

If your customers are demanding, be thankful.

— Ron Kaufman

Say it with words. Show it with action.

— Ron Kaufman

When you see the need, take the action.

— Ron Kaufman

You can't stop change. Don't let it stop you.

— Ron Kaufman

Silent customers can be deadly. Encourage them to complain.

— Ron Kaufman

The cutting edge of service is always being honed and polished.

— Ron Kaufman

What you want to be defines what you become.

— Ron Kaufman

You do more for yourself when you forget yourself.

— Ron Kaufman

You are as important as you make others feel.

— Ron Kaufman

Your profits reflect the success of your customers.

— Ron Kaufman