When a customer asks what no one else has ever asked, pay close attention. — Ron Kaufman Copy Share Image
Without commitment, no price will be low enough. With commitment, no price will be too high. — Ron Kaufman Copy Share Image
Let your imagination soar. What you can do for customers is more than you see today. — Ron Kaufman Copy Share Image
Convince people and you win their minds. Inspire people and you win their hearts. — Ron Kaufman Copy Share Image
Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying? — Ron Kaufman Copy Share Image
There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses. — Ron Kaufman Copy Share Image
Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects… — Ron Kaufman Copy Share Image
When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide… — Ron Kaufman Copy Share Image
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers… — Ron Kaufman Copy Share Image
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will… — Ron Kaufman Copy Share Image
Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets… — Ron Kaufman Copy Share Image
Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to… — Ron Kaufman Copy Share Image
Convince people and you win their minds. Inspire people and you win their hearts. — Ron Kaufman Copy Share
Good customers want good quality service. Great customers want it even more. — Ron Kaufman Copy Share
Acting after being asked is compliance. Acting without being asked is kindness. — Ron Kaufman Copy Share
Sometimes we become so expert in our own domain, we forget that customers may be less familiar. — Ron Kaufman Copy Share