Acting after being asked is compliance. Acting without being asked is kindness. — Ron Kaufman Acting Copy Share Image
Constant acts of goodness are worth far more than rare acts of greatness. — Ron Kaufman Copy Share Image
When the customer makes contact, he does not want a quote. He wants a commitment. — Ron Kaufman Commitment Copy Share Image
If customers say you're just 'all right', you've not done enough, you've failed to delight. — Ron Kaufman Culture Copy Share Image
Good customers want good quality service. Great customers want it even more. — Ron Kaufman Culture Copy Share Image
What you did in the past is how you got to today. What you do today is how you will get to… — Ron Kaufman Culture Copy Share Image
Make your service systems so strong that everyone looks like a genius. — Ron Kaufman Genius Copy Share Image
Things that are obvious don't need to be talked about. Things that are missing, do. — Ron Kaufman Culture Copy Share Image
Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of… — Ron Kaufman Culture Copy Share Image
If you want to interest people, make them think. If you want to inspire people, make them feel. — Ron Kaufman Culture Copy Share Image
When your staff are 'information-rich', their information can make you rich! — Ron Kaufman Culture Copy Share Image
Don't let high-speed completely replace high-touch. Your customers may appreciate both. — Ron Kaufman Copy Share Image
Let your customers say, 'Well, here I am,' while you say, 'There you are!'. — Ron Kaufman Copy Share Image
