Susan C. Young

“Integrity is a most valued human quality.”

— Susan C. Young

“Share your happiness with others—its contagious!”

— Susan C. Young

“Practice positive and affirming self-talk.”

— Susan C. Young

“If being brave were easy, more people would be.”

— Susan C. Young

“We crave real people and are delighted when we find them.”

— Susan C. Young

“Set goals to create a clear sense of purpose and direction.”

— Susan C. Young

“Feeling passion fuels your spirit and feeds your joy.”

— Susan C. Young

“There can be a fine line between being confident and cocky.”

— Susan C. Young

“Passion is the fire that gets us moving and keeps us motivated regardless of what roadblocks impede the way.”

— Susan C. Young

“How can you showcase your unique expertise, valuable experience, and strong education without sounding egotistical?”

— Susan C. Young

“An engaging conversation is a two-way street. Learn to delight in dialogue to ensure mutual respect and consideration.”

— Susan C. Young

“Are your habits and hygiene hindering your success or making a great first impression on your behalf?”

— Susan C. Young

“A genuine smile is your best fashion accessory and the most important thing you can wear.”

— Susan C. Young

“Curiosity adds depth to what you know and to your life experience.”

— Susan C. Young

“The more positively centered and grounded you are in your authentic being, the more people may be drawn to you.”

— Susan C. Young

“If you want to improve performance and productivity, set a vision that inspires and delights.”

— Susan C. Young

“It’s not bravery unless you are doing something which causes you to feel afraid. Unless there is some degree of fear or…

— Susan C. Young

“We prefer to be around others who bring out the best in us and make us feel good, don’t we? Customers want…

— Susan C. Young

“What makes you curious about someone when meeting them for the first time? Do they have a fascination factor? Is there something…

— Susan C. Young

“Do you generally feel uncomfortable around people whom you perceive to be perfect? Is there really such a thing as the perfect…

— Susan C. Young

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— Susan C. Young

“When you are socially aware, you will realize whether you are forcing yourself into a conversation or have actually been invited to…

— Susan C. Young

“To ‘up your game’ means, simply, to make the effort to improve what you are doing—to amplify, boost, or strengthen your talents…

— Susan C. Young

“Put the right people in the right positions to ensure their personal strengths and talents are being utilized and appreciated.”

— Susan C. Young

“To position yourself as an expert, create content, write a book, build a blog, post on social media, and write articles for…

— Susan C. Young

“To Polish the Gold & Help Others Shine . . . Make a list of positives: Whether you would like to nurture…

— Susan C. Young

“We’ve all known that one salesperson whose primary motivation in a transaction is to earn a commission—regardless of their customer’s needs. From…

— Susan C. Young

“Discover an interest, a passion, a preference or need your client has, and take the time to give them some small item…

— Susan C. Young

“I spend a great deal of time on airplanes traveling from one speaking engagement to the next. There have been times when…

— Susan C. Young

“Some will reveal how you interact with the world around you, where you direct your energy, how you make decisions, how you…

— Susan C. Young

“Encouraging quality communication will make it easier for you to establish rapport, gather information, and increase understanding. You can use this “fishing”…

— Susan C. Young

“What do you do? It’s amazing how people will qualify, quantify, judge, assess, and form complete opinions about you based on that…

— Susan C. Young

“Confession. Years ago, I was invited to a cocktail party for an Asian-American networking group. As I introduced myself to a Japanese…

— Susan C. Young

“Take the initiative to introduce yourself. One morning I was sitting on a bike in a spinning class at my gym. There…

— Susan C. Young

“Bull in a China Shop The metaphor “bull in a china shop” appropriately describes how a clumsy (or socially awkward) person can…

— Susan C. Young

“ASK YOURSELF: How can you utilize active listening to provide sensational customer service? How will this help resolve complaints from unhappy customers?…

— Susan C. Young

“11 Tips for Building Rapport 1. Adapt to the other person’s energy level. 2. Assume rapport. 3. Be open and friendly. 4.…

— Susan C. Young

“Although my sister, Liz, is socially engaging and very confident with people, she tends to more of an introvert. She generates energy…

— Susan C. Young

“In 1966, American anthropologist Edward T. Hall specified four distinct distance zones to describe the perception of physical space around us. Understanding…

— Susan C. Young

“Approachable people . . . 1. Use body language to their advantage. 2. Are open-minded to new people and new experiences. 3.…

— Susan C. Young