“Active listening requires being fully present and engaged in the moment.” — Susan C. Young Copy Share Image
“Active listening is one of the best services a company can provide.” — Susan C. Young Copy Share Image
“What can you do to ensure that your voice value translates into impression value?” — Susan C. Young Copy Share Image
“Sometimes you must earn the right to be included. Otherwise, you may appear awkward or pushy.” — Susan C. Young Copy Share Image
“Polite people tend to be more respected, admired, and appreciated than their rude counterparts.” — Susan C. Young Copy Share Image
“How do you minimize the awkwardness in that moment? What are some of the conversations starters you've used to open, encourage, and… — Susan C. Young Copy Share Image
“Without civilized social graces, not only is life more difficult, but a positive first impression can be destroyed as fast as it… — Susan C. Young Copy Share Image
“Sometimes it is better to refrain from engaging in conversation because making no impression is better than making a bad impression.” — Susan C. Young Copy Share Image
“It is generally believed that nearly 40 percent of your first impression will be set from the tone of your voice. Your… — Susan C. Young Copy Share Image
“Just be Nice. Nice—this little word has a big meaning. Use it generously. Being nice helps people feel emotionally safe, allowing for… — Susan C. Young Copy Share Image
“Developing this ability instills a sixth sense for navigating human relationships with dignity, grace, and discretion, thus making an intentional and thoughtful… — Susan C. Young Copy Share Image
“Begin to take the initiative when you want to meet someone new. Be the one who steps forward first. Simply say hello… — Susan C. Young Copy Share Image
“Impeccable manners and courteous behavior are the hallmarks for healthy relations and human interaction.” — Susan C. Young Copy Share Image
“It is unimpressive to not return what’s been borrowed. Whether you have borrowed money, folding chairs, yard tools, or a popular book,… — Susan C. Young Copy Share Image
“Being “appropriate” means being suitable, fitting, relevant, or proper in a situation. What may be appropriate in one circumstance can be terribly… — Susan C. Young Copy Share Image
“In America, when a man walks in front of a woman it may imply that they are not equals and he is… — Susan C. Young Copy Share Image
“If you like the relationship results you have been getting and don’t see any need for improvement, your status quo may actually… — Susan C. Young Copy Share Image
“Meeting someone for the first time has significance, but for some people, the awkwardness can be so great that they avoid a… — Susan C. Young Copy Share Image
“Situational awareness enables you to observe your periphery with a clear vision and emotional foresight, which may inevitably keep you socially, physically,… — Susan C. Young Copy Share Image
“Have you ever had a friend in need whose only request was the gift of your presence? When major life changes happen… — Susan C. Young Copy Share Image
“To Polish the Gold & Help Others Shine . . . Flip your positivity switch: What is your first instinct? If you… — Susan C. Young Copy Share Image
“Benefits of Being Nice • You set positive karma into motion. • What you give is what you get back in return.… — Susan C. Young Copy Share Image
“A high-pitched voice may sound less authoritative, more youthful, and less experienced, whereas, a lower pitched voice may be perceived as being… — Susan C. Young Copy Share Image
“Be the Inviter “When I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for… — Susan C. Young Copy Share Image
“Employee Engagement “Employee Engagement” has become a very hot topic in recent years. The escalating statistics for disengagement are alarming. In 2015,… — Susan C. Young Copy Share Image
“However, if your agenda is truly to serve, your ROI (return on investment) will substantially expand. As we know from the "Law… — Susan C. Young Copy Share Image
“Ignoring his advice, I got up, walked over, gently rested my hands on two of their shoulders and said, “Ladies, I have… — Susan C. Young Copy Share Image
“Google Proves Nice Counts. On a quest to discover what it takes to build the "perfect team," Google launched the Project Aristotle… — Susan C. Young Copy Share Image
“10 Conversation Bridge Builders 1. Simply say hello with a smile. 2. Ask them what they love about their work. 3. Ask… — Susan C. Young Copy Share Image
“4 Times to Get Tough . . . 1. Self-Respect—You don’t have to take everything on the chin and lose the respect… — Susan C. Young Copy Share Image
“Speaking on Stage Speakers and presenters have only a few short seconds before their audience members begin forming opinions. True professionals know… — Susan C. Young Copy Share Image
“14 Ways to Become an Incredible Listener 1. Be present and provide your undivided attention. 2. Seek first to understand, then to… — Susan C. Young Copy Share Image
“ASK YOURSELF: How can you utilize active listening to provide sensational customer service? How will this help resolve complaints from unhappy customers?… — Susan C. Young Copy Share Image
“13 Simple Ways to Deliver Service Beyond Self 1. Make it Easy for People to Do Business with You. 2. Be an… — Susan C. Young Copy Share Image
“The Service Mindset. When I began my real estate career at the age of twenty-two, I had a fresh Bachelor’s Degree in… — Susan C. Young Copy Share Image
“Take the initiative with deliberate steps to be a polite person: 1. Cover your mouth when you cough or sneeze. 2. Reciprocate… — Susan C. Young Copy Share Image
“Stepping out and stepping up can be an intimidating experience, especially in social situations where the outcomes are unpredictable and uncertain. Have… — Susan C. Young Copy Share Image
“Every time you speak, you are using your voice to connect with others, whether it is in-person, on the phone, or in… — Susan C. Young Copy Share Image
“Think of the communication that takes place in your own life on a continuous basis—at home, at work, with friends, and beyond.… — Susan C. Young Copy Share Image
“We've all met people who are beautiful on the outside, however, when they open their mouths to speak, they have nothing of substance to… — Susan C. Young Copy Share
“Being grounded in your lifelong culture and your personal perspective, you are comfortable with the way you see things and may believe it is… — Susan C. Young Copy Share
“A positive attitude will help you be more inspiring and motivating to others.” — Susan C. Young Copy Share
“The Gift that Keeps on Giving I once had a lovely real estate client named Jane who was an elderly lady living alone. Her… — Susan C. Young Copy Share
“Conversation starters. Icebreakers. Openers. However you choose to label them, that moment when the first words come out of your mouth can make or… — Susan C. Young Copy Share
“Free Flowing Dialogue “Have you ever been engaged in a conversation which was so dynamic that you were both firing on all cylinders, in… — Susan C. Young Copy Share
“In years gone by, particularly in the East and the South, ladies would attend charm school to learn how to elegantly stand, sit, dance,… — Susan C. Young Copy Share
“5 Tips for Mirroring Others 1. Body language. When they smile, you smile. When they lean back in their chair, you lean back in… — Susan C. Young Copy Share
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“How do you enter a room? How do you walk into a job interview? How do you approach a sales prospect for the first… — Susan C. Young Copy Share
“Self-confident people face their fears head-on and are willing to take risks.” — Susan C. Young Copy Share
“Be the Inviter “When I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for life. Before… — Susan C. Young Copy Share
“Employee Engagement “Employee Engagement” has become a very hot topic in recent years. The escalating statistics for disengagement are alarming. In 2015, the Gallup… — Susan C. Young Copy Share
“To remember people’s names, use rhyming, rhythm, adjectives, and alliteration—Use rhyming (trim Kim), rhythm (Sally sells seashells), adjectives (kind Kevin), and alliteration (Mike likes… — Susan C. Young Copy Share
“A smile is one of the most powerful and important body language cues we share with others—and as such a heartfelt emotion, it's impossible… — Susan C. Young Copy Share
