“When you are socially aware, you will realize whether you are forcing yourself into a conversation or have actually been invited to… — Susan C. Young Copy Share Image
“When you become an actively engaged listener, you will develop the mindful awareness that active listening involves multiple layers and distinct levels.” — Susan C. Young Copy Share Image
“Just be Nice. Nice—this little word has a big meaning. Use it generously. Being nice helps people feel emotionally safe, allowing for… — Susan C. Young Copy Share Image
“How do you minimize the awkwardness in that moment? What are some of the conversations starters you've used to open, encourage, and… — Susan C. Young Copy Share Image
“Sometimes it is better to refrain from engaging in conversation because making no impression is better than making a bad impression.” — Susan C. Young Copy Share Image
“It is generally believed that nearly 40 percent of your first impression will be set from the tone of your voice. Your… — Susan C. Young Copy Share Image
“Without civilized social graces, not only is life more difficult, but a positive first impression can be destroyed as fast as it… — Susan C. Young Copy Share Image
“Begin to take the initiative when you want to meet someone new. Be the one who steps forward first. Simply say hello… — Susan C. Young Copy Share Image
“Polishing the gold in others is easy to do and a valuable habit to develop to transform your relationship results. People will… — Susan C. Young Copy Share Image
“How a person treats wait staff speaks volumes about their character and values. If they misbehave in this scenario, you can likely… — Susan C. Young Copy Share Image
“To Polish the Gold & Help Others Shine . . . take the time to mine the gold. Actively seek the goodness… — Susan C. Young Copy Share Image
“As Americans, we typically move full steam ahead without much regard to mindfulness or thoughtful reflection, often to one’s own detriment. Yet… — Susan C. Young Copy Share Image
“We will judge others based on their behaviors with little to no understanding or regard for their beliefs or values—standards we may… — Susan C. Young Copy Share Image
“While you will certainly attract more bees with honey, there are times when being nice can backfire. Take it from a naturally… — Susan C. Young Copy Share Image
“As a lifetime optimist, my first tendency has always been to look for the best in others, the best in situations, and… — Susan C. Young Copy Share Image
“To Polish the Gold & Help Others Shine . . . Say something nice! My wise mother raised us with the philosophy… — Susan C. Young Copy Share Image
“I spend a great deal of time on airplanes traveling from one speaking engagement to the next. There have been times when… — Susan C. Young Copy Share Image
“Take the initiative to introduce yourself. One morning I was sitting on a bike in a spinning class at my gym. There… — Susan C. Young Copy Share Image
“Ignoring his advice, I got up, walked over, gently rested my hands on two of their shoulders and said, “Ladies, I have… — Susan C. Young Copy Share Image
“Be the Inviter “When I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for… — Susan C. Young Copy Share Image
“However, if your agenda is truly to serve, your ROI (return on investment) will substantially expand. As we know from the "Law… — Susan C. Young Copy Share Image
“Employee Engagement “Employee Engagement” has become a very hot topic in recent years. The escalating statistics for disengagement are alarming. In 2015,… — Susan C. Young Copy Share Image
“10 Conversation Bridge Builders 1. Simply say hello with a smile. 2. Ask them what they love about their work. 3. Ask… — Susan C. Young Copy Share Image
“Google Proves Nice Counts. On a quest to discover what it takes to build the "perfect team," Google launched the Project Aristotle… — Susan C. Young Copy Share Image
“The Service Mindset. When I began my real estate career at the age of twenty-two, I had a fresh Bachelor’s Degree in… — Susan C. Young Copy Share Image
“Every time you speak, you are using your voice to connect with others, whether it is in-person, on the phone, or in… — Susan C. Young Copy Share Image
“Impeccable manners and courteous behavior are the hallmarks for healthy relations and human interaction.” — Susan C. Young Copy Share Image
“Developing this ability instills a sixth sense for navigating human relationships with dignity, grace, and discretion, thus making an intentional and thoughtful… — Susan C. Young Copy Share Image
“Active listening is key to all healthy and effective communication, however, it doesn't necessarily come easily.” — Susan C. Young Copy Share Image
“When you begin conversations with confidence and listen attentively, you will become more flexible and adaptable in most any situation.” — Susan C. Young Copy Share Image
“ASK YOURSELF: Have you found that being nice to some people is simply not effective? When might it be wise to throw… — Susan C. Young Copy Share Image
“Service Beyond Self. Value others; have a heart of service and generosity. Rise above self-interest. Ask what you can do for others,… — Susan C. Young Copy Share Image
“When your speaking style is clear, confident, and concise, your listeners will perceive you as such.” — Susan C. Young Copy Share Image
“To cultivate bravery and courage, avoid the bystander effect. Rather than standing on the sidelines watching other people achieve their goals, jump… — Susan C. Young Copy Share Image
“Any time you put yourself on the line, you risk (and maybe fear) failing, falling, being embarrassed, or looking stupid—none of which… — Susan C. Young Copy Share Image
“Becoming more socially aware involves greater understanding of the dynamics of social interactions to assure you achieve harmonious outcomes.” — Susan C. Young Copy Share Image
“Mindfulness means paying attention to what is happening at this very moment and being keenly aware of your surroundings and the people… — Susan C. Young Copy Share Image
“This deliberate focus and sensitivity allow you to "put yourself in another person’s shoes and walk around a while" to better understand… — Susan C. Young Copy Share Image
“ASK YOURSELF: Are you presenting yourself in the best of all lights, online and off, and demonstrating the dignity of good manners?… — Susan C. Young Copy Share Image
“Manners Matter. Courteous behavior is the hallmark of healthy relations and human interaction. Manners ensure you will be more respected, admired, and… — Susan C. Young Copy Share Image
“We've all met people who are beautiful on the outside, however, when they open their mouths to speak, they have nothing of substance to… — Susan C. Young Copy Share
“Being grounded in your lifelong culture and your personal perspective, you are comfortable with the way you see things and may believe it is… — Susan C. Young Copy Share
“A positive attitude will help you be more inspiring and motivating to others.” — Susan C. Young Copy Share
“The Gift that Keeps on Giving I once had a lovely real estate client named Jane who was an elderly lady living alone. Her… — Susan C. Young Copy Share
“Conversation starters. Icebreakers. Openers. However you choose to label them, that moment when the first words come out of your mouth can make or… — Susan C. Young Copy Share
“Free Flowing Dialogue “Have you ever been engaged in a conversation which was so dynamic that you were both firing on all cylinders, in… — Susan C. Young Copy Share
“In years gone by, particularly in the East and the South, ladies would attend charm school to learn how to elegantly stand, sit, dance,… — Susan C. Young Copy Share
“5 Tips for Mirroring Others 1. Body language. When they smile, you smile. When they lean back in their chair, you lean back in… — Susan C. Young Copy Share
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“How do you enter a room? How do you walk into a job interview? How do you approach a sales prospect for the first… — Susan C. Young Copy Share
“Self-confident people face their fears head-on and are willing to take risks.” — Susan C. Young Copy Share
“Be the Inviter “When I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for life. Before… — Susan C. Young Copy Share
“Employee Engagement “Employee Engagement” has become a very hot topic in recent years. The escalating statistics for disengagement are alarming. In 2015, the Gallup… — Susan C. Young Copy Share
“To remember people’s names, use rhyming, rhythm, adjectives, and alliteration—Use rhyming (trim Kim), rhythm (Sally sells seashells), adjectives (kind Kevin), and alliteration (Mike likes… — Susan C. Young Copy Share
“A smile is one of the most powerful and important body language cues we share with others—and as such a heartfelt emotion, it's impossible… — Susan C. Young Copy Share
