Communication skills Quote by Susan C. Young
““To Polish the Gold & Help Others Shine . . . Catch people doing things right: Outstanding leaders know that people will be more engaged, perform at higher levels, and be more loyal when they are appreciated and celebrated. Jeff West, international speaker and author of The Unexpected Tour Guide, shares that “People will jump over high hurdles, fight fires and break through walls for leaders who find them doing things right. Building that kind of chemistry is essential if a team is going to jell.” Capitalize on the opportunity to notice what people are doing right at work and at home and they will deliver their best. As the old saying goes, “A person who feels appreciated will always do more than expected.””
About This Quote
Source Book: The Unexpected Tour Guide by Jeff West, 2021
Recognizing and praising correct actions boosts engagement, performance, and loyalty, creating a high‑energy team dynamic.
In simple terms: Appreciation drives better work and loyalty.
Key Takeaway
Celebrate correct actions to inspire excellence.
Themes
leadership
recognition
motivation
teamwork
Mood
encouraging
optimistic
grateful
Type
motivational
inspirational
leadership
When to use this quote
- workplace meetings
- team reviews
- home chores
- volunteer projects
Key Concepts
psychology of appreciation
positive reinforcement
organizational culture
Questions to Reflect On
- How can you give authentic praise without overdoing it?
- What habits help you notice others’ strengths?
A Different Perspective
People may become dependent on external praise and lose intrinsic motivation.
![“Service [sur-vis] noun 1. the act of helping, aiding, or doing work for another. “Does this dictionary definition sound simplistic? Well, it is foundational to delivering world-class, game-changing service. Did you notice it didn’t mention you? True service takes the focus completely off you and…” quote by Susan C. Young](https://sms4smile.com/quotes/img-quotes/2af/susan-c-young-156_communication-skills_service-sur-vis-noun-1-the-act-of-helpin_1323690.jpg)
