Action Quote by Seth Godin

As part of being in the industry you do watch what others are doing. I think that's something good to do.

— Diana Penty

I think that the larger and more complex the business gets, I have to listen twice as much as I speak.

— Angela Ahrendts

When a sizable group of customers speak, I always listen! The 'customers' view' is key to my confidence in decisions.

— Jon Taffer

We watch our competitors, learn from them, see the things that they were doing for customers and copy those things as much as we…

— Jeff Bezos

I learned from growing a business that it's important to listen to everyone how we can do better.

— Mike Braun

The more time I spend with our people, the more I find out about our business.

— Herb Kelleher

Everybody is looking at their base business and saying, "What else is it? Sure, we do this, but while we're doing that, what else…

— Ken Moelis

The most important thing here is to largely ignore what customers say, and instead watch what they do or track where they spend money.

— Scott D. Anthony

My role in the business is to use my judgment. All these years of experience have given me a clear head, and I can…

— Shiv Nadar

I don't have the inclinations that other people seem to have as far as the business is concerned.

— Kristin Hersh

What matters is: Are you profitable? Are you building something great? Are you taking care of your people? Are you treating your customers well?

— Jason Fried

It is working with clients and changing that perception. I don't mind if market commentators have that view. It's the view that clients have…

— David Livingstone