Communication Quote by Ruby Parker Puckett

Customers require the effective integration of technologies to simplify their workflow and boost efficiency.

— Anne M. Mulcahy

Customers want to explore. But they need to have easy access to items they choose to use all the time. The historic trade-off between…

— Doug McMillon

The new information technology... Internet and e-mail... have practically eliminated the physical costs of communications.

— Peter Drucker

Better service for the customer is for the good of the public, and this is the true purpose of enterprise.

— Konosuke Matsushita

People are increasingly using the Internet for easy price comparisons. Also, the reliability of delivery of a product bought over the Internet has increased.

— Gian Fulgoni

A shift toward access and service would deepen the big-box retailer's relationship to customers and win their loyalty. A service focus would bring more…

— Lisa Gansky

Connectivity doesn't just mean you get a lot more chances to deliver messages about customer service and pricing plans. This isn't one-sided. It enables…

— James Murdoch

What we believe is going to be very important is the delivery of traditional software and services and hardware over the Net. That's a…

— Anonymous

It's a great opportunity to lower costs without sacrificing quality. If a retailer is not leveraging this capability, they are certainly missing something.

— Marc Chandler

Regardless of how it's done, transaction costs will continue to plummet as computers get more powerful. Low transaction costs are a wonderful thing if…

— Nathan Myhrvold

“Enrolling card holders gives a retailer the chance to find out more about its customer base (where they live, family composition, family income). By…

— Greg Thain

“no amount of technology can really improve the situation as long as companies are set up to market products rather than cultivate customers. To…

— Harvard Business School Press