Supposed Quote by Phil Crosby
“Most things don't work like they are supposed to work.”
About This Quote
Source Book: Quality is Free, 1979
Systems often fail because they don’t operate as intended, highlighting design flaws.
In simple terms: Things often don’t work as expected.
Key Takeaway
Focus on proper design and testing.
Themes
quality
design
failure
systems
Mood
practical
analytical
Type
technical
process‑oriented
When to use this quote
- product development
- project management
- software design
Key Concepts
process improvement
human error
engineering
Questions to Reflect On
- How can you detect hidden design flaws?
- What role does testing play in reliability?
A Different Perspective
Complex systems have hidden interdependencies; failures can be systemic.
