Big picture Quote by Martha Heller
““The most important thing we are doing here is collapsing the silos," says Eash Sundaram, EVP of innovation and CIO of JetBlue. "When we think about a program, we don't think about IT and finance and commercial operations. We think about how the program improves our customer or employee experience.””
About This Quote
Source Speech: JetBlue Innovation Forum, 2020
Breaking down departmental barriers lets programs focus on improving experiences for customers and employees.
In simple terms: Collaboration across teams improves service.
Key Takeaway
Encourage cross‑functional teamwork.
Themes
innovation
collaboration
experience
silos
Mood
optimistic
pragmatic
Type
business
leadership
When to use this quote
- product development
- process improvement
- HR initiatives
Key Concepts
organizational design
customer centricity
Questions to Reflect On
- What silos exist in your organization?
- How can you measure experience gains?
A Different Perspective
Silo‑breaking can be slowed by entrenched cultures.
