Alert Quote by Janna Cachola

“We're all in the customer service business. Our goal must be to exceed our customers' expectations everyday.”

— Dave Thomas

“Products that delight customers do the unexpected. They solve a problem customers didn’t know they had, or they evoke a positive emotion.”

— Nathan Furr

“*Customer service* is seldom about the customer; it is usually about the seller’s chances of making more money from that customer in future.”

— Mokokoma Mokhonoana

“there are so many more ways to be a service than to be a product.”

— Kevin Kelly

“You're better than that. Start giving your customer solutions rather than just information.”

— Mark Hunter

“Do you really have a business without being able to reach and motivate a customer?”

— John Jantsch

“I did customer service for a company. I hated it, as the customers knew they were building problematic systems!”

— Steven Magee

“as customers form routines around a product, they come to depend upon it and become less price-sensitive.”

— Nir Eyal

“Until my product is in the customer’s hands, communication is my deliverable.”

— Andy Crowe

“Take good care of your customers and they will take care of your business.”

— Biju Paulose

“out the right product is the innovator’s job, not the customer’s job.”

— Ben Horowitz

“Customers are human and humans can view situations in unexpected ways.”

— Marilyn Suttle