Alert Quote by Janna Cachola
““Businesses need to be more alert. Sometimes the problem is not the customer service, it is the product.””
About This Quote
Source Article: Business Innovation Review, 2021
Product quality often matters more than service; focus on improving the product first.
In simple terms: Product is primary, service secondary.
Invest in product development.
Themes
Mood
Type
When to use this quote
- start‑ups
- customer support
- R&D
Key Concepts
Questions to Reflect On
- When should service be prioritized?
- How to balance product and service improvements?
Neglecting service can still harm brand perception.