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Communication Quote by Jancee Dunn

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““I devised a sort of strategy for any sort of discussion that was over my head: I became the moderator. If you're the group's John McLaughlin, you can fake being informed while still being involved by deploying a few pointed but vague questions. If a person is holding forth and another is twitching to interrupt, jump in and ask her why she disagrees. Ask follow-up questions. Nod vigorously while saying things like 'in what sense?' or 'How, specifically?' That way, you smoothly take control of the conversation without actually contributing anything even remotely worthwhile or informative.””

Jancee Dunn

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