Business Quote by Jamie Dimon
“I hate the word universal, because I don't know exactly what it means. The question is, does it work for the client? Travelers was a diversified, financial conglomerate that did very well. The businesses had nothing to do with each other.”
About This Quote
Source Speech: Annual Shareholder Letter, JPMorgan Chase, 2005
He questions the vague term “universal” and stresses practical relevance for clients, noting that unrelated businesses can still succeed together.
In simple terms: Beware vague language; focus on client value.
Key Takeaway
Prioritize clarity and client impact.
Themes
business strategy
client focus
language precision
Mood
analytical
critical
Type
business
strategic
When to use this quote
- client meetings
- product development
- strategic planning
Key Concepts
marketing
corporate communication
Questions to Reflect On
- How does “universal” affect client decisions?
- When is broad language harmful?
A Different Perspective
Vague concepts can obscure real value.
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