““To guard against the intolerable feeling of shame, we may fold ourselves up and hide in the darkest corner. We may apologize for taking up too much space or for using up too much of the valuable oxygen in the room. Or we may do the opposite and flip shame into contempt, arrogance, a need to control, and displays of one-upmanship, dominance, and superiority. In the latter case the person may be hell-bent on not apologizing to anybody.””