Goals Quote by Christopher Voss
“If your first objective in the negotiation, instead of making your argument, is to hear the other side out, that's the only way you can quiet the voice in the other guy's mind. But most people don't do that.”
About This Quote
Listening first in a negotiation quiets the counterpart’s defensive thoughts, creating space for genuine dialogue.
In simple terms: Hear before you argue to reduce resistance.
Key Takeaway
Active listening builds rapport.
Themes
Negotiation
Communication
Empathy
Conflict resolution
Mood
Thoughtful
Strategic
Type
Advice
Negotiation tip
When to use this quote
- Business deal talks
- Mediation sessions
- Team brainstorming
Key Concepts
Psychological safety
Perspective taking
Practical Applications
- Pause to summarize the other side before responding
- Ask open‑ended questions to confirm understanding
Questions to Reflect On
- How can you signal genuine curiosity in a heated discussion?
- What signs show you’ve truly heard the other side?
A Different Perspective
If the other party is hostile, listening alone may not shift power dynamics.
