Excellence Quote by Chris J. Kortright

Only your customers can define quality, because it's meeting your customers' expectations the first time every time. Simply put, it's performance to the standards…

— Ed Robertson

'Quality' means what will sell and do a customer some good - at least try to.

— W. Edwards Deming

“Quality management ensures that an organization, product, or service is consistent, effective, and meet customers’ expectation.”

— Pearl Zhu

Quality that significantly exceeds the customer's expectations doesn't seem to pay off. This 'delight the customer' stuff isn't rewarding. One has to be careful…

— Tahl Raz

“It might be true that it is “quality time” that counts, but after a certain point quantity has a bearing on quality.”

— Mihaly Csikszentmihalyi

Customer needs may vary, but their bias for quality never does.

— J. Willard Marriott

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

— Peter Drucker

The way we view the world, the ultimate barometer of quality is: if it gets shared, it’s quality.

— Emerson Spartz

Customers dont expect you to be perfect. They do expect you to fix things when they go wrong.

— Donald Porter

Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.

— Don Porter

Deliver total quality to every customer every day.

— Dave Thomas

I have this saying. Quality is the best business plan. I believe so strongly in that.

— John Lasseter