"In general, insurers say criticisms of claims-handling are……" — Charles Duhigg

In general, insurers say criticisms of claims-handling are unfair because most policyholders… - Charles Duhigg
"In general, insurers say criticisms of claims-handling are unfair because most policyholders are paid promptly, and some denials are necessary to root out fraud."

Charles Duhigg

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