Around Quote by Brad Stone
“Airbnb is a company with values around hospitality.”
About This Quote
Source Book: The Everything Store by Brad Stone, 2013
Airbnb emphasizes hospitality as its core value, shaping culture and customer experience.
In simple terms: Airbnb focuses on hospitality.
Key Takeaway
Prioritize genuine hospitality.
Themes
hospitality
company culture
customer experience
Mood
optimistic
professional
Type
business
mission statement
When to use this quote
- employee training
- customer service
- marketing
- community building
Key Concepts
service design
brand identity
Questions to Reflect On
- How can hospitality be measured?
- What other values complement hospitality?
A Different Perspective
Hospitality alone may not guarantee profitability.
