William Ury

“How can we get what we really want and at the same time deal with the needs of others in our lives?…

— William Ury

“Yet, as beneficial as it can be, giving respect is often a difficult concession for people to make. In a problematic situation…

— William Ury

“My friend Donna even likes to give humorous names to her reactive emotions such as “Freddy Fear,” “Judge Judy,” and “Anger Annie.”

— William Ury

“We can make a strong unconditional commitment to ourselves to take care of our deepest needs, no matter what other people do…

— William Ury

“have found that this journey from no to yes with myself is not a single trip, but ultimately a lifelong journey. I…

— William Ury

“She began the conversation with Tom by acknowledging his work and then focused on the problem at hand, sticking strictly to the…

— William Ury

“Michel de Montaigne noted four centuries ago: “My life has been full of terrible misfortunes most of which never happened.”

— William Ury

“The lesson . . . ,” Gilbert says, “is that our longings and our worries are both to some degree overblown because we have within…

— William Ury

“The balcony is a metaphor for a mental and emotional place of perspective, calm, and self-control. If life is a stage and…

— William Ury

“George Bernard Shaw once observed: “People become attached to their burdens sometimes more than the burdens are attached to them.”

— William Ury

“He who lives not in time, but in the present, is happy. —LUDWIG VON WITTGENSTEIN”

— William Ury

“INTRODUCTION THE FIRST NEGOTIATION Let him who would move the world first move himself. —SOCRATES”

— William Ury

“3A trap”: we attack, we accommodate (in other words, give in), or we avoid altogether,”

— William Ury

“The bedrock desire then, is a universal one: to be loved and happy. This may seem utterly obvious, but uncovering this universal…

— William Ury

“How can we get what we truly want while satisfying the needs and concerns of others in our lives—family members, work colleagues,…

— William Ury

“Winston Churchill once quipped, “The pessimist sees the difficulty in every opportunity. The optimist sees the opportunity in every difficulty.” He went…

— William Ury

“Winston Churchill once quipped, “The pessimist sees the difficulty in every opportunity. The optimist sees the opportunity in every difficulty.” He”

— William Ury

“It is so tempting to blame those with whom we are in conflict. Who started the argument, after all, if it wasn’t…

— William Ury

“Whereas self-responsibility is often confused with self-blame, it is, in fact, quite the opposite. Self-blame looks backward, judging what is past: “What…

— William Ury

“1. Put Yourself in Your Shoes. Can you notice the inner critic at work—and simply observe your thoughts and feelings without judging?…

— William Ury

“H. W. Longfellow, “If we could read the secret history of our enemies, we should find in each man’s life sorrow and…

— William Ury

“If there is a single lesson I have learned, it is this: in life, we are destined to lose many things. That…

— William Ury

“Take Away Their Stick If the other’s reaction to our No is to hurt or threaten us, our first instinct may be…

— William Ury

“The peace we can aspire to then is not a harmonious peace of the grave, nor a submissive peace of the slave,…

— William Ury

“Instead of attacking, focused on taking away the stick.”

— William Ury