Susan C. Young

“The elegance of etiquette is a timeless expression of class which transcends social status, demographics, educational level, and ethnicity. Good manners say…

— Susan C. Young

“Becoming an empathetic listener helps you to better understand how another person feels and why they communicate as they do.”

— Susan C. Young

“Being proactive and intentional will enable you to create a positive experience for yourself and others.”

— Susan C. Young

“In sales, this tactic comes across as pushy, arrogant, and uncaring. It doesn’t have to be this way. Admittedly, it may take…

— Susan C. Young

“When you are socially aware, you will realize whether you are forcing yourself into a conversation or have actually been invited to…

— Susan C. Young

“To gain greater understanding, clarity, and awareness, you must become aware of your values and beliefs. Think of a triangle or an…

— Susan C. Young

“Mirroring and matching works at the sub-conscious level and serves to make the other person feel more “comfortable” and connected to you.…

— Susan C. Young

“Authenticity is the litmus test for the honesty, transparency, and trust which are necessary for healthy relationships.”

— Susan C. Young

“UN-Impressive Acts of Indiscretion • Forwarding other people's emails without getting permission. • Throwing other people under the bus to save yourself.…

— Susan C. Young

“To cultivate bravery and courage, practice, practice, practice. Each time you test your bravery you grow your self-assurance and increase your comfort…

— Susan C. Young

“With every new encounter, impressions are made and opinions are formed in only a matter of seconds. The instant imprint you make…

— Susan C. Young

“Expect good things from people; they feel it. You never know who you are going to meet, and projecting approachability will open…

— Susan C. Young

“While many may claim that these virtues are old-fashioned, they are essential materials for building a solid and worthwhile foundation for your…

— Susan C. Young

“Strengthen your first impressions by making the intentional effort to first earn people’s trust, and rapport will naturally follow.”

— Susan C. Young

“Become your own best friend—smile and say “I love you” to yourself occasionally.”

— Susan C. Young

“Benefits of Being Nice • You set positive karma into motion. • What you give is what you get back in return.…

— Susan C. Young

“Take the initiative with deliberate steps to be a polite person: 1. Cover your mouth when you cough or sneeze. 2. Reciprocate…

— Susan C. Young

“It is unimpressive to speaking rudely to others. Often, all we need to do to ensure that we do not launch into…

— Susan C. Young

“Without proper readiness, we’re subject to a 'flub,' or a costly mistake which might have been easily prevented with some simple homework…

— Susan C. Young

“Be Interested & Interesting. People will be more interested in you when you are interested in them. If you want to impress,…

— Susan C. Young

“As with most things in life, a healthy balance will keep us on the right path. To avoid too much eye contact…

— Susan C. Young

“Someone who is being gracious, kind, and passionate is more likely to achieve what they want in life than someone who is…

— Susan C. Young

“Expressing and demonstrating genuine interest for people can connect you on levels you may never have imagined.”

— Susan C. Young

“How can you build credibility without grandstanding as you strive to stand apart from the crowd?”

— Susan C. Young

“When we are deeply passionate about something, the obstacles or challenges are diminished by sheer will and desire.”

— Susan C. Young