Testimonials describe what has been, and are a promise of what is to come. — Ron Kaufman Copy Share Image
We shall serve for the joy of serving, prosperity shall flow to us and through us in unending streams of plenty. — Charles Fillmore Copy Share Image
Things that are obvious don't need to be talked about. Things that are missing, do. — Ron Kaufman Copy Share Image
“Half of the future is buried in the past. That was the prevailing Service culture.” — Mick Herron Copy Share Image
If you want to stay in business, satisfy customers. If you want to excel in business, delight customers. — Ron Kaufman Copy Share Image
No company has a permanent consumer franchise. No one has the only game in town. The never-ending cycle of destruction and change… — Harvey Mackay Copy Share Image
Without commitment, no price will be low enough. With commitment, no price will be too high. — Ron Kaufman Copy Share Image
The first step to delighting your customers is being there when they need you. — Ron Kaufman Copy Share Image
Let your imagination soar. What you can do for customers is more than you see today. — Ron Kaufman Copy Share Image
When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide… — Ron Kaufman Copy Share Image
If customers say you're just 'all right', you've not done enough, you've failed to delight. — Ron Kaufman Copy Share Image
If your customers have to ask you for it, you haven't been thinking far enough ahead. — Ron Kaufman Copy Share Image
A service culture doesn't happen by accident. The company is always a reflection of the person at the helm. Their attitude, their… — Mac Anderson Copy Share Image
If one of our customers comes into the store without a smile, I'll give them one of mine. — Sam Walton Copy Share Image
You are the person who determines what you do. That's a big responsibility. Make the most of it. — Ron Kaufman Copy Share Image
