Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline. — Harvey Mackay Copy Share Image
The service leaders hire one out of 50 applicants, sometimes one out of 100, but they're very, very careful. You can't afford… — Harvey Mackay Copy Share Image
It doesn't matter if they say you can't do it. It only matters if you say you can't. — Harvey Mackay Copy Share Image
Life is too short to wake up with regrets. So love the people who treat you right. Forget about those who don’t. Believe everything… — Harvey Mackay Copy Share Image
Be like the turtle. If he didn't stick his neck out, he wouldn't get anywhere at all. — Harvey Mackay Copy Share Image
Keep the customer actively involved throughout your presentation, and watch your results improve. — Harvey Mackay Copy Share Image
Your workforce is your most valuable asset. The knowledge and skills they have represent the fuel that drives the engine of business - and… — Harvey Mackay Copy Share Image
I've learned that people will seldom let you down if they understand that your destiny is in their hands, and vice versa. — Harvey Mackay Copy Share Image
I have ten marathons under my belt, including four New York races and one Boston. — Harvey Mackay Copy Share Image
Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline. — Harvey Mackay Copy Share Image
Pay attention to those employees who respectfully ask why. They are demonstrating an interest in their jobs and exhibiting a curiosity that could eventually… — Harvey Mackay Copy Share Image
The employees who share innovative ideas may also be the folks who have some hidden talents that would help incorporate their suggestions. — Harvey Mackay Copy Share Image
Leadership does not mean getting people to do their job. It means getting people to do their best. — Harvey Mackay Copy Share Image
