Reorganization Quotes by Herb Kelleher

If the Wright brother were alive today Wilbur would have to fire Orville to reduce costs.

— Herb Kelleher

You have to treat your employees like your customers. When you treat them right they will treat your outside customers right.

— Herb Kelleher

Power should be reserved for weightlifting and boats, and leadership really involves responsibility.

— Herb Kelleher

As far as value is concerned, the principal reason that I moved to Texas from New Jersey many, many years ago was because I…

— Herb Kelleher

Sometimes you need a little courage too just to buck popular opinion.

— Herb Kelleher

I want to see Texas remain an entrepreneurial powerhouse in the United States.

— Herb Kelleher

You can't have a mid-life crisis in the airline industry because every day is a crisis.

— Herb Kelleher

Keep costs low and spirits high, and the people of Southwest Airlines will keep LUV in the air.

— Herb Kelleher

A company is stronger if it is bound by love rather than by fear.

— Herb Kelleher

The people of Southwest have always been my pride, my joy and my love. Their indomitable dedication and esprit de corps have taken Southwest…

— Herb Kelleher

A motivated employee treats the customer well. The customer is happy, so they keep coming back. It's not one of the enduring green mysteries…

— Herb Kelleher

Hire for attitude, train for skill.

— Herb Kelleher

We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers…

— Herb Kelleher

Think small and act small, and we'll get bigger. Think big and act big, and we'll get smaller.

— Herb Kelleher

I've found that many of the greatest ideas surface in bars because that's where many people cultivate inspiration.

— Herb Kelleher