“high performers were twice as likely to exceed profitability, market share, and productivity goals. And,” — Gene Kim Copy Share Image
“interrupting technology workers is easy, because the consequences are invisible to almost everyone, even though the negative impact to productivity may be… — Gene Kim Copy Share Image
“However, we must remind everyone that improvement of daily work is more important than daily work itself, and that all teams must… — Gene Kim Copy Share Image
“Goldratt taught us that in most plants, there are a very small number of resources, whether it’s men, machines, or materials, that… — Gene Kim Copy Share Image
“In addition to the human suffering that comes with the current way of working, the opportunity cost of the value that we… — Gene Kim Copy Share Image
“for those organizations that provided a stock ticker symbol, we found that high performers had 50% higher market capitalization growth over three years. They… — Gene Kim Copy Share Image
“A critical part of the Second Way is making wait times visible, so you know when your work spends days sitting in someone’s queue—or… — Gene Kim Copy Share Image
“when something does go wrong, we conduct blameless post-mortems, not to punish anyone, but to better understand what caused the accident and how to… — Gene Kim Copy Share Image
“Bill Baker, a distinguished engineer at Microsoft, quipped that we used to treat servers like pets: “You name them and when they get sick,… — Gene Kim Copy Share Image
“To even get feedback from our integration process would require twenty-four to thirty-six hours.” — Gene Kim Copy Share Image
“work can bounce between teams endlessly due to incomplete information, or work can be passed onto downstream work centers with problems that remain completely… — Gene Kim Copy Share Image
“practicing five minutes daily is better than practicing once a week for three hours. And if you want to create a genuine culture of… — Gene Kim Copy Share Image
“20% on detailed planning (Their poor throughput and high lead times were misattributed to faulty estimation, and so, hoping to get a better answer,… — Gene Kim Copy Share Image
“Features are always a gamble. If you’re lucky, ten percent will get the desired benefits.” — Gene Kim Copy Share Image
“I listen to Wes and Patty brainstorm ideas to reduce yet another dependency on Brent when something starts to bother me. Erik called WIP,… — Gene Kim Copy Share Image
The status quo (of development) pre-ordains failure from the very beginning. — Gene Kim Copy Share Image
