Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is! — Tom Peters Copy Share Image
When it comes to e-book playback devices and software, I have always thought that the emphasis on ergonomic concerns as a tipping… — Tom Peters Copy Share Image
Quite simply, no matter how hard you try, no matter how "open" you are, you'll end up surrounded by "yes people." It's… — Tom Peters Copy Share Image
Authors and publishers want fair compensation and a means of protecting content through digital rights management. Vendors and technology companies want new… — Tom Peters Copy Share Image
Ultimately, I think that the growth and sustainability of the e-book movement depends on authors and end-users (readers). — Tom Peters Copy Share Image
Winston Churchill said that appetite was the most important thing about education. Leadership guru Warren Bennis says he wants to be remembered… — Tom Peters Copy Share Image
I don't believe in holy writ. Buy fifty books or twenty-five books, take three weeks off, read them and make up your… — Tom Peters Copy Share Image
...high end does not necessarily equal high price. It's a matter of attitude. — Tom Peters Copy Share Image
I found myself declaiming, full flower, for an hour on the "utmost importance and urgency" of Blogging, telling him in no uncertain… — Tom Peters Copy Share Image
The market may never coalesce around one basic design, or even around two or three dominant devices. — Tom Peters Copy Share Image
If, as I anticipate, a wide array of personal, portable information/communication devices becomes increasingly important and widespread for information-intensive users, it will be a… — Tom Peters Copy Share Image
Anybody who is an entrepreneur is a person who essentially has impaired judgment. The odds of success are zilch. — Tom Peters Copy Share Image
Leaders' careers will usually be determined by their handling of one or two critical events that no one could possibly anticipate or plan for. — Tom Peters Copy Share Image
I don't know what it means to manage the human imagination, but I do know that imagination is the main source of value in… — Tom Peters Copy Share Image
If there is a single tragic flaw that mars our biggest enterprises, it is conservatism - the failure to fail, and fail big, in… — Tom Peters Copy Share Image
Think about the market, think about the design, and think about who is going to design for that market. Hit the mark. — Tom Peters Copy Share Image
“The “Excellence Standard” is not about Grand Outcomes. In Zenlike terms, all we have is today. If the day’s work cannot be assessed as… — Tom Peters Copy Share Image
