Again, your challenge is not just to improve. It is to break the service paradigm in your industry or market so that customers aren't just satisfied, they're so shocked that they tell strangers on the street how good you are. — Jack Welch Copy Share Image
When the amount of change externally exceeds the amount of change internally, the end is in sight. — Jack Welch Copy Share Image
Take lack of candor. ... I'm not talking about boldface lying, but a tendency to withhold information. That behavior is far more common, and… — Jack Welch Copy Share Image
Failing to differentiate among employees — and holding on to bottom-tier performers — is actually the cruelest form of management there is. — Jack Welch Copy Share Image
We know where most of the creativity, the innovation, the stuff that drives productivity lies - in the minds of those closest to the… — Jack Welch Copy Share Image
Simple messages travel faster, simpler designs reach the market faster and the elimination of clutter allows faster decision making. — Jack Welch Copy Share Image
So every time you think about your work-life balance issue, remember what your boss is thinking about - and that's winning. Your needs may… — Jack Welch Copy Share Image
Wright is a visionary with a great strategic mind, and he's a strong business leader with outstanding people skills, ... He's a terrific guy… — Jack Welch Copy Share Image
In order to lead a country or a company, you've got to get everybody on the same page and you've got to be able… — Jack Welch Copy Share Image
Real communication is an attitude, an environment. It is the most interactive of all processes. It requires countless hours of eyeball to eyeball, back… — Jack Welch Copy Share Image
No one is doing something in your business - getting a sale, having a key customer, working on an R&D project - doing anything… — Jack Welch Copy Share Image
Some people have better ideas than others; some are smarter or more experienced or more creative. But everyone should be heard and respected. — Jack Welch Copy Share Image
