“We all have an innate desire to feel important, be special, and feel appreciated. Considering the universal drive to have those needs… — Susan C. Young Copy Share Image
“A lack of engagement sends the message that you may not care, are not interested, are too busy, or that the other… — Susan C. Young Copy Share Image
“Some people not only burn their bridges, but they also torch the town! With all their deeds of drama and destruction, they… — Susan C. Young Copy Share Image
“Even with my focused intention to be eloquent and reflect perfect grammar, syntax, and punctuation in my writing, I still flub up… — Susan C. Young Copy Share Image
“What is the motive behind your services? If it is self-centered, self-serving, and lacking consideration for others, then earning people’s trust, rapport,… — Susan C. Young Copy Share Image
“Be inquisitive. You already know what you know. A straightforward way to learn something new is simply by asking questions. The more… — Susan C. Young Copy Share Image
“Think of the times that others remembered your name and used it kindly. How did it make you feel? When you use… — Susan C. Young Copy Share Image
“Align your voice value with the tone, pace, and pitch of your listeners will help you connect on all levels.” — Susan C. Young Copy Share Image
“Going with Your Gut Your natural instincts are a great barometer for a person’s trustworthiness. Listen to your gut when something feels… — Susan C. Young Copy Share Image
“When I am working with groups of thirty or fewer people, there is a powerful name exercise that I do to break… — Susan C. Young Copy Share Image
“Be fiercely curious about who they are, what they do, what they like, and what they need. If you pay attention to… — Susan C. Young Copy Share Image
“I disagree with the adage, “The road to hell is paved with good intentions.” Good intentions are powerful mindsets which will drive… — Susan C. Young Copy Share Image
“The fact that someone is different from you does not make them wrong—it just makes them different. Why would we ever want… — Susan C. Young Copy Share Image
“Use questions to find out where people are, where they want to be, and how you can help them cross the great… — Susan C. Young Copy Share Image
“Rather than using these pages for a boring English lesson, I will simply encourage you to become keenly aware and pay close… — Susan C. Young Copy Share Image
“Contextual awareness represents a continuum of behaviors, which illustrates how and why groups of people unite or divide among cultures.” — Susan C. Young Copy Share Image
“Fine-tune your rebounding and resiliency skills. Teach yourself different ways to stay mentally in the moment by projecting a friendly and positive… — Susan C. Young Copy Share Image
“To Move from Woe to Wow with an Unhappy Customer. . . Apologize • Thank your customer for raising the issue. •… — Susan C. Young Copy Share Image
“In America, when a man walks in front of a woman it may imply that they are not equals and he is… — Susan C. Young Copy Share Image
“Brian is a deeply compassionate man who was sad to learn that his work colleague, Tom, had lost his 17-year-old daughter to… — Susan C. Young Copy Share Image
“The variety of political positions shared on Facebook in the 2016 Presidential Election was both entertaining and, sadly, destructive. I observed friends… — Susan C. Young Copy Share Image
“What does a solid, comfortable, impressive handshake look and feel like? To deliver a great handshake . . . • Extend your… — Susan C. Young Copy Share Image
“BE HERE NOW Do you feel fully present and engaged in the way you live your life? Do you immerse yourself in… — Susan C. Young Copy Share Image
“Think about the impact you have on the people around you every day. How do you interact with them? Is your presence… — Susan C. Young Copy Share Image
“Introduce Yourself. Being confident and outgoing will empower you to approach new people who might be reluctant to take the first step.… — Susan C. Young Copy Share Image
