“By speaking in a competent and confident way, your message will sound more relevant and appropriate, reflecting you in a favorable light.” — Susan C. Young Copy Share Image
“Professional Networking “The first week I lived in Madison, WI, I sought a local chapter meeting for ATD (Association for Training Development).… — Susan C. Young Copy Share Image
“Animation. Enthusiasm. Sincerity. Excitement. Acceptance. Have I just described your family dog? You’re happy to see him because he is so happy… — Susan C. Young Copy Share Image
“11 Benefits of Asking Questions “The important thing is not to stop questioning. Curiosity has its own reason for existing.” – Albert… — Susan C. Young Copy Share Image
“In sales, there is a questioning funnel for building rapport in which you start with broad questions and discreetly and respectfully move… — Susan C. Young Copy Share Image
“The directive we have so often heard, “Change your thoughts, change your life,” is indeed based on the power of words. The… — Susan C. Young Copy Share Image
“It is crucial to understand that there are myriad interpretations of behavior. When you subscribe only to yours, you may begin to… — Susan C. Young Copy Share Image
“To remember people’s names, use association—Creating a connection to something that has been important to you will give a name sticking power.… — Susan C. Young Copy Share Image
“communication skills, quotes by Susan C Young, relationship quotes, employee engagement, speaker Susan Young, first impressions quotes, networking quotes, customer service quotes,… — Susan C. Young Copy Share Image
“The Art of Communication shares insights to help you communicate with a higher awareness and focused intention and meet people on their… — Susan C. Young Copy Share Image
“According to the “universality studies” conducted by psychologists Paul Ekman, Carroll Izard, and Friesen (1969-1972), the words Happiness. Fear. Anger. Sadness. Contempt.… — Susan C. Young Copy Share Image
“Neen James (NeenJames.com) is an eloquent and successful international speaker who stands at four-feet-eleven with a rich Australian dialect and a high-pitched… — Susan C. Young Copy Share Image
“Service Beyond Self is Essential for Success Because It . . . • Builds credibility, trust, and customer satisfaction. • Strengthens your… — Susan C. Young Copy Share Image
“Well-crafted and open-ended questions typically begin with What, Why, When, Who, How, and Where, all of which can prompt the most delightful… — Susan C. Young Copy Share Image
“Sociologically speaking, as Americans we often lack social, cultural, and mindful awareness. We hear the stories of how our arrogance has been… — Susan C. Young Copy Share Image
“Usually this kind of self-serving “honesty” will sabotage your success. If you can't say something nice, don't say anything at all. Realize… — Susan C. Young Copy Share Image
“Mix • Be situationally aware and pay attention to the people in the room. • Introduce guests or help strike up a… — Susan C. Young Copy Share Image
“To Move from Woe to Wow . . . Listen Attentively • Be fully present and give your customer your full attention.… — Susan C. Young Copy Share Image
“Using names with respect and consideration tells a person that you care, are present and engaged, and that you are genuinely interested… — Susan C. Young Copy Share Image
“Social orientation can be used to your advantage to make a great first impression; however, it can also backfire when we violate… — Susan C. Young Copy Share Image
“Active listening is one of the best services a company can provide.” — Susan C. Young Copy Share Image
“Being Nice Has Its Limitations. While you will certainly attract more bees with honey, there are times when being nice can backfire.… — Susan C. Young Copy Share Image
“Listening is one of the finest ways to demonstrate our love for another human being. How many marriages could be saved, friendships… — Susan C. Young Copy Share Image
“There will be times when you would be wise to err on the side of caution. And rather than making a magnificent… — Susan C. Young Copy Share Image
“Action is the key to creating the changes needed to propel you toward your chosen outcomes and help you achieve your relationship… — Susan C. Young Copy Share Image
