The best agencies understood the importance of routines. The worst agencies were headed by people who never thought about it, and then… — Charles Duhigg Copy Share Image
Medicare's top officials said in 2006 that they had reduced the number of fraudulent and improper claims paid by the agency, keeping… — Charles Duhigg Copy Share Image
Simply giving employees a sense of agency- a feeling that they are in control, that they have genuine decision-making authority - can… — Charles Duhigg Copy Share Image
For years, agency officials said that atrazine in drinking water posed almost no risk to humans or the environment. — Charles Duhigg Copy Share Image
“If you want to stop smoking, ask yourself, do you do it because you love nicotine, or because it provides a burst of stimulation,… — Charles Duhigg Copy Share Image
“What matters are five key norms,” he told the audience. Teams need to believe that their work is important. Teams need to feel their… — Charles Duhigg Copy Share Image
America has always had an apocalyptic strain. Yet it also seems to believe that if, or when, The End comes, it will still come… — Charles Duhigg Copy Share Image
Bromates are regulated by the Safe Drinking Water Act, but officials are required to test for them only when water leaves a treatment plant. — Charles Duhigg Copy Share Image
“Habits, scientists say, emerge because the brain is constantly looking for ways to save effort. Left” — Charles Duhigg Copy Share Image
Between calculated risk and reckless decision-making lies the dividing line between profit and loss. — Charles Duhigg Copy Share Image
Older Americans are perfect telemarketing customers, analysts say, because they are often at home, rely on delivery services, and are lonely for the companionship… — Charles Duhigg Copy Share Image
“All our life, so far as it has definite form, is but a mass of habits - practical, emotional, and intellectual - systematically organized… — Charles Duhigg Copy Share Image
“Someday soon, say predictive analytics experts, it will be possible for companies to know our tastes and predict our habits better than we know… — Charles Duhigg Copy Share Image
“I love Paul O'Neill, but you could not pay me enough to work for him again" one official told me. "the man has never… — Charles Duhigg Copy Share Image
“THE FRAMEWORK: • Identify the routine • Experiment with rewards • Isolate the cue • Have a plan” — Charles Duhigg Copy Share Image
Barium, which is commonly found in power plant waste and scrubber wastewater, has been linked to heart problems and diseases in other organs. — Charles Duhigg Copy Share Image
A movement starts because of the social habits of friendship and the strong ties between close acquaintances. It grows because of the habits of… — Charles Duhigg Copy Share Image
“In some sense, he said, a community was a giant collection of habits occurring among thousands of people that, depending on how they’re influenced,… — Charles Duhigg Copy Share Image
