Business Quote by Abhijit Naskar
““It is only when a company cares for its consumers as much as the consumers care for its products or services, can we create a healthy consumer culture – or else, corporate irresponsibility and consumer stupidity will only create a shallow, snobbish, insecure and ignoramus society.””
About This Quote
Source Speech: Business Ethics Conference, 2022
A company must value customers as much as customers value its offerings to foster a healthy culture; otherwise, neglect leads to shallow, insecure society.
In simple terms: Mutual respect between business and customers creates a healthy culture.
Key Takeaway
Prioritize genuine consumer care.
Themes
ethics
consumer culture
corporate responsibility
societal impact
Mood
concerned
optimistic
Type
advisory
reflective
When to use this quote
- product development
- marketing strategy
- customer service training
- public policy
- brand reputation
Key Concepts
reciprocity
trust
social capital
Questions to Reflect On
- How can companies measure genuine consumer care?
- What steps can consumers take to demand better corporate responsibility?
A Different Perspective
If consumer expectations are unrealistic, mutual care may not suffice.
![“[S]ometimes, when you are a food person, the possible irrelevance of what you are doing doesn’t cross your mind until it’s too late. (Once, for example, when I was just starting out in the food business, I was hired by the caper people to develop a lot of recipes using capers, and it was weeks of…” quote by Nora Ephron](https://sms4smile.com/quotes/img-quotes/d79/nora-ephron-1217_business_s-ometimes-when-you-are-a-food-person-th_980.jpg)
![“If the State does not acquire supremacy over [vast private] enterprises, it becomes their puppet, and they become the real State.” quote by Bertrand Russell](https://sms4smile.com/quotes/img-quotes/bad/bertrand-russell-69_acquire_if-the-state-does-not-acquire-supremacy_1379.jpg)