Most of the time when there's a communication problem…
“Most of the time when there's a communication problem, it's because the message being received is not the message you want. It's not that they don't know what they need to do, how we need to act as a team, whatever. If you don't like the message, then you go say there's a communication problem.”
About This Quote
This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation.
Communication breakdowns often stem from misaligned expectations, not lack of knowledge; clarity of intent matters more than content.
In simple terms: Problems arise when the received message differs from the intended one.
Clarify intent before blaming the message.
Themes
Mood
Type
When to use this quote
- team meetings
- project planning
- coaching sessions
- customer service
Key Concepts
Questions to Reflect On
- What assumptions are you making about the listener?
- How can you verify the message was received as intended?
If the message is clear but still rejected, deeper issues may exist.