“The way to go in any industry is to be mindful, both in business and in value.” — Utibe Samuel Mbom Copy Share Image
Are we going to say sorry for our lack of customer service? Absolutely not. — Michael O'Leary Copy Share Image
“Clients' needs are the most important needs in the world of business.” — Utibe Samuel Mbom Copy Share Image
“The police ultimately pay the price for poor customer service when citizens become fearful of them.” — Steven Magee Copy Share Image
If you get into a customer service fight with a hooker, even if you're in the right, you're in the wrong. — Chelsea Handler Copy Share Image
“Service standards create the standard of expectation that you and all team members follow when interacting with customers.” — Amber Hurdle Copy Share Image
I ain't saying the customer service in my bank is bad, but when I went in the other day and asked the… — Anonymous Copy Share Image
“Exceptional customer service proactively manages your brand and reactively can turn upset customers into raving fans based on how you handled their… — Amber Hurdle Copy Share Image
We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best… — Tony Hsieh Copy Share Image
My mother was a single mom whose days were spent as a customer service rep at Con Edison in downtown Brooklyn. — Jacqueline Woodson Copy Share Image
I love being passionate, especially doing customer service and making people happy! Not a better feeling! — Anonymous Copy Share Image
Unlike Etsy, which is all handmade, we print and ship the products, not the designers. We relieve the designer from having to… — Mariam Naficy Copy Share Image
We have a constantly-changing portfolio of social media experiments. The first time we tried applying social technologies in a customer service department… — Sandy Carter Copy Share Image
Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a… — Tony Hsieh Copy Share Image
“By building your customer service strategy around good principles, you'll create a positive, hassle-free customer experience for everyone who deals with your… — Oscar Auliq-Ice Copy Share Image
“In the early 1990s, Target adopted some of Walt Disney’s staff training and customer service initiatives. It has since developed a variety… — Laura Rowley Copy Share Image
“Serving the customer (“customer service”) is not becoming a personal concierge and catering to their every whim and want. Customer service is… — Timothy Ferriss Copy Share Image
“The systemic rot is so severe in the police that the government should replace it with something that actually works for the… — Steven Magee Copy Share Image
I was working in customer service and had a verbally abusive boss. One day, I decided to quit and pursue my acting… — Tika Sumpter Copy Share Image
“Early in my sales career, various sales trainers taught our teams how to use matching and mirroring to build rapport and earn… — Susan C. Young Copy Share Image
“You don't even know if she really likes you, Oberon said as we exited and I unlocked my bike. She could be… — Kevin Hearne Copy Share Image
“Halo Effect Cisco, the Silicon Valley firm, was once a darling of the new economy. Business journalists gushed about its success in… — Rolf Dobelli Copy Share Image
“It chooses to play in its own retail stores, with athletic wear for women. It decides to win on the basis of… — A.G. Lafley Copy Share Image
Hey Customer Service - Instead of monitoring this call for quality purposes, how about you just listen to what I need and… — Anonymous Copy Share Image
“Everyone wants to know why customer service has gone to hell in a handbasket. I want to know why customer behavior has… — Brené Brown Copy Share Image
“Understanding who isn’t your ideal customer sometimes helps you better clarify who is.” — Amber Hurdle Copy Share Image
“In this fast-paced digitally connected world, your competitor is only a WhatsApp message away. Be reachable by every medium possible” — Bernard Kelvin Clive Copy Share Image
“For every dilemma, find at least three or four possible solutions. The creative process leads to better results.” — Marilyn Suttle Copy Share Image
“Consistent and limitless learning is the minimum requirement for being a money-making entrepreneur.” — Amit Kalantri Copy Share Image
Most customer service people are great. It's that one customer service person from hell that drives me crazy! — Jon Jones Copy Share Image
“I did customer service for a company. I hated it, as the customers knew they were building problematic systems!” — Steven Magee Copy Share Image
You should not build your customer service system on the premise that your organisation will never question the whims of your clients. — Richard Branson Copy Share Image
Alright look, our policy is, if for any reason you're not completely satisfied, I hate you. — Goodmanb Copy Share Image
If you do something extraordinary for your customer you will never be forgotten. Customer service heroes get remembered, but legends never die. — Eric Lander Copy Share Image
Always do what is best for your customer...if the business doesn't agree...start looking for a new place to provide excellent customer service. — Anonymous Copy Share Image
