Shy to speak but swift to serve is a significant skill.

“The police ultimately pay the price for poor customer service when citizens become fearful of them.”

— Steven Magee

To quote a recent customer email, “I really appreciate your thoughtful and professional response. I don’t get that a lot from customer service. Usually,…

— Matt Mickiewicz

Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to…

— Stewart Butterfield

Branding Through Customer Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth.…

— Tony Hsieh

“I did customer service for a company. I hated it, as the customers knew they were building problematic systems!”

— Steven Magee

Customer-centricity should be about delivering value for customers that will eventually create value for the company.

— Robert G. Thompson

Alright look, our policy is, if for any reason you're not completely satisfied, I hate you.

— Goodmanb

The best feature of a product should really be the customer service.

— Jason Fried

“Customer service is greatly impacted by whether or not employees enjoy working with each other. Its important that employees enjoy working with each other…

— Hendrith Vanlon Smith Jr, CEO of Mayflower-Plymouth

Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.

— Harvey Mackay

Most customer service people are great. It's that one customer service person from hell that drives me crazy!

— Jon Jones

Connectivity doesn't just mean you get a lot more chances to deliver messages about customer service and pricing plans. This isn't one-sided. It enables…

— James Murdoch

“When people ask me that question that everyone asks: "What do you do?" I'd say, "I'm in customer service," which was true. To me,…

— Gillian Flynn

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

— Jeffrey Gitomer

“When employees lack passion, it is nearly impossible to deliver excellent customer service. Doesn’t it make you less inclined to want to do business…

— Susan C. Young