Good customer service begins at the top. If your senior people don't get it, even the strongest links further down the line… — Richard Branson Copy Share Image
Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had… — Richard Branson Copy Share Image
To achieve consistently terrific customer service, you must hire wonderful people who believe in your company's goals, habitually do better than the… — Richard Branson Copy Share Image
Setting customer expectations at a level that is aligned with consistently deliverable levels of customer service requires that your whole staff, from… — Richard Branson Copy Share Image
You should not build your customer service system on the premise that your organisation will never question the whims of your clients. — Richard Branson Copy Share Image
Lavish praise on people and people will flourish; criticize people and they'll shrivel up. — Richard Branson Copy Share
I've used the Phoenix Centrifuge to replicate what the body's going to go through on the flight up. I've also done some gravity tests… — Richard Branson Copy Share
As an adventurer...I try to protect against the downside. I make sure I have covered as many eventualities as I can. In the end,… — Richard Branson Copy Share
I will work day and night to avoid failure, but if I can't, I'll pick myself up the next day. The most important thing… — Richard Branson Copy Share
Tough times are inevitable in life and in business. But how you compose yourself during those times defines your spirit and will define your… — Richard Branson Copy Share
All successful people - not just entrepreneurs - have got things wrong over and over again before finding the right solution. — Richard Branson Copy Share
We have the enormous opportunity in our hands to make a positive difference for business, people, and the planet. — Richard Branson Copy Share
I'm a great believer in life to saying yes and not saying no, and hopefully making people smile and just having fun in life. — Richard Branson Copy Share
Business leaders take things far too seriously, and forget that most of the time people spend in their lives is at work, and it… — Richard Branson Copy Share
I love the freedom of movement that my phone gives me. That has definitely transformed my life. — Richard Branson Copy Share
Everything in your business can be outsourced... if you're not emotionally attached to doing it all. — Richard Branson Copy Share
People have to decide on priorities if they want to get anywhere. The best lessons I learned was to just do it. — Richard Branson Copy Share
There isn't a flight goes by when I don't stare out of the window and thank my stars for what I'm seeing and feeling. — Richard Branson Copy Share
