Able Quote by Virginia Postrel
“Americans hate their cable companies - for bumbling installers, on-again-off-again transmissions, peculiar channel selections, and indifferent customer service. The only thing cable subscribers hate more than the cable company is not being able to get what it delivers: multichannel selection and good reception.”
About This Quote
Source Article: The Future of Cable, Virginia Postrel, 2015
Consumers resent cable due to poor service, limited channel choices, and unreliable reception, leading to greater frustration than the provider itself.
In simple terms: People dislike cable because of bad service and limited options.
Key Takeaway
Improve service quality and channel variety.
Themes
customer service
technology
media
frustration
Mood
annoyed
critical
Type
complaint
observation
When to use this quote
- home entertainment
- customer support
- policy advocacy
- technology upgrades
Key Concepts
consumer dissatisfaction
service reliability
media economics
Questions to Reflect On
- What would make you switch providers?
- How can companies rebuild trust?
A Different Perspective
Even with better service, high costs may still deter users.
![“Why would you let [the TV audiences] build a habit of going to the cable networks? So I think they've obviously smartened up now, and they're not giving the summer to cable anymore.” quote by James Patterson](https://sms4smile.com/quotes/img-quotes/fd9/james-patterson-171_audience_why-would-you-let-the-tv-audiences-build_3048570.jpg)
