““Our communications are full of road clocks that prevents real communication with others. Two are "judging" and "sending solutions". With people close to us, we fell we should be critical. Otherwise, we don't see how they will ever change. With others, we feel the need to give them a label. But by doing so, we cease to see the person before us, only a type. Our good advice is rarely constructive. We may be so used to having road blocks that we wonder what would be left if we remove them from the style of our conversation. What remains is the ability to understand and empathize with other people and make our concerns clearly known””