Communication Quote by Steve Zaffron
““Leaders constantly generate integrity by fostering conversations that make it alive and important for people. Integrity, as we define it, is not simply keeping one's word—it is honoring one's word. What's the difference? When a person knows he won't be able to keep his word, he honors his word by making that situation known to all the people who will be affected. He deals with the consequences of not keeping his word, cleans up whatever messes have been created, and makes new promises that restore workability to the situation at hand.””
About This Quote
Source Book: “The Power of Integrity” by Steve Zaffron, 2018
Integrity involves openly acknowledging limits, communicating honestly about potential failures, and taking responsibility to restore trust.
In simple terms: Integrity is honest communication about limits.
Key Takeaway
Own your limits, communicate, and fix issues.
Themes
leadership
integrity
communication
accountability
trust
Mood
thoughtful
serious
Type
philosophical
inspirational
When to use this quote
- team meetings
- project planning
- conflict resolution
- performance reviews
Key Concepts
Ethical responsibility
transparent decision‑making
Questions to Reflect On
- When have you openly disclosed a limitation?
- How did you repair the resulting impact?
A Different Perspective
Transparency can be misused to avoid accountability if not paired with action.
