Communication Quote by Ritu Ghatourey
“10% of Conflicts is due to difference in opinion.. 90% is due to wrong tone of voice…”
About This Quote
Source Article: Conflict Management Strategies, 2020
Most disputes stem from tone and delivery rather than the actual content, highlighting the importance of communication style.
In simple terms: How we say things matters more than what we say.
Mind your tone in disagreements.
Themes
Mood
Type
When to use this quote
- team meetings
- customer service
- family arguments
- online discussions
Key Concepts
Questions to Reflect On
- How can you adjust tone without compromising truth?
- What habits improve respectful dialogue?
Focusing on tone may overlook substantive issues.