Allowing Quote by Marshall B. Rosenberg
“In nonviolent communication, no matter what words others may use to express themselves, we simply listen for their observations, feelings, needs, and requests. Then we may wish to reflect back, paraphrasing what we have understood. We stay with empathy, allowing others the opportunity to fully express themselves before we turn our attention to solutions or requests for relief.”
About This Quote
Source Book: Nonviolent Communication by Marshall B. Rosenberg, 1999
Effective communication requires listening to observable facts, emotions, needs, and requests, then reflecting back before offering solutions.
In simple terms: Listen to facts, feelings, needs, then reflect before solving.
Key Takeaway
Practice empathetic listening and reflection.
Themes
communication
empathy
conflict resolution
Mood
empathetic
thoughtful
Type
instructional
inspirational
When to use this quote
- relationships
- workplace
- mediation
- customer service
Key Concepts
psychology
interpersonal skills
Questions to Reflect On
- How can you separate observation from evaluation?
- What strategies help maintain empathy?
A Different Perspective
It can be difficult to stay nonjudgmental when emotions run high.
