Broken Quote by Mark Cuban
“Your customers can tell you the things that are broken and how they want to be made happy. Listen to them. Make them happy. But don't rely on them to create the future road map for your product or service. That's your job.”
About This Quote
Source Interview: Business Insider, 2015
Customers reveal current problems and desires, but strategic direction must be set by leaders.
In simple terms: Customers point out issues; leaders set roadmap.
Key Takeaway
Listen, then decide yourself.
Themes
customer insight
leadership
product strategy
Mood
pragmatic
determined
Type
advisory
strategic
When to use this quote
- product development
- service improvement
- market research
Key Concepts
feedback loops
vision setting
Questions to Reflect On
- How do you balance feedback with vision?
- When should you ignore customer suggestions?
A Different Perspective
Relying solely on customers can limit innovation.
