"Everything starts with the customer." — Lou Gerstner
"Everything starts with the customer."
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Lou Gerstner
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52 Quotes by Lou Gerstner
Lou Gerstner has 52 quotes on this site.
A few more worth reading:
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It is not about bits, bytes and protocols, but profits, losses and margins.
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Vision is easy. It's so easy to just point to the bleachers and say I'm going to hit one over…
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For the first month, I listened, and I tried very hard not to draw conclusions
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No institution will go through fundamental change unless it believes it is in deep trouble and needs to do something…
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The thing I have learned at IBM is that culture is everything.
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I want to become a student. I want to read Chinese history and go on a dig.
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If life was so easy that you could just go buy success, there would be a lot more successful companies…
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Fixing culture is the most critical − and the most difficult − part of a corporate transformation… In the end,…
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You don't get points for predicting rain. You get points for building arks.
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You can’t mandate [cultural change], can’t engineer it. What you can do is create the conditions for transformation. You can…
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In the end an organization is nothing more than the collective capacity of its people to create value.
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The more successful enterprises are the more they try to replicate, duplicate, codify what makes us great. And suddenly they're…
See all 52 quotes by Lou Gerstner »
More Customer Quotes
This quote is filed under Customer Quotes,
one of 548 quotes in that category. Here are a few more:
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The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It…
— Jeff Bezos
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If you're competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be…
— Jeff Bezos
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We see our customers as invited guests to a party, and we are the hosts. It's our job every day…
— Jeff Bezos
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To give money to a woman - and here I must speak as a man - is to deny her…
— James Buchan
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Only institutions that go about the old-fashioned business of taking in deposits from customer A and lending them out to…
— Graydon Carter
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There are only three measurements that tell you nearly everything you need to know about your organization's overall performance: employee…
— Jack Welch
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In an organization of any significant size, the executives cannot create the future single-handedly. They must develop the enterprise in…
— Karl Albrecht
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Our business is about technology, yes. But it's also about operations and customer relationships.
— Michael Dell
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The interesting thing is when we design and architect a server, we don't design it for Windows or Linux, we…
— Michael Dell
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I think Amazon is the preeminent pioneer in building a new way of doing commerce: personalized, database-driven commerce, where the…
— Andy Grove
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Businesses once grew by one of two ways; grass roots up, or by acquisition... Today businesses grow through alliances -…
— Peter Drucker
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Customer service is the new marketing.
— Derek Sivers
See all 548 Customer Quotes »