Lou Gerstner Quotes
52 quotes
in 767 categories
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It is not about bits, bytes and protocols, but profits, losses and margins.
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Vision is easy. It's so easy to just point to the bleachers and say I'm going to hit one over there. What's hard is saying,…
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For the first month, I listened, and I tried very hard not to draw conclusions
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No institution will go through fundamental change unless it believes it is in deep trouble and needs to do something different to survive.
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The thing I have learned at IBM is that culture is everything.
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I want to become a student. I want to read Chinese history and go on a dig.
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If life was so easy that you could just go buy success, there would be a lot more successful companies in the world. Successful enterprises…
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Fixing culture is the most critical − and the most difficult − part of a corporate transformation… In the end, management doesn’t change culture. Management…
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You don't get points for predicting rain. You get points for building arks.
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You can’t mandate [cultural change], can’t engineer it. What you can do is create the conditions for transformation. You can provide incentives. You can define…
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In the end an organization is nothing more than the collective capacity of its people to create value.
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The more successful enterprises are the more they try to replicate, duplicate, codify what makes us great. And suddenly they're inward thinking. They're thinking how…
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The rewards system is a powerful driver of behavior and therefore culture.
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If the practices and processes inside a company don't drive the execution of values, then people don't get it. The question is, do you create…
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We built this company from the customer back, not from the company out.
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I just think we should look at this as a chess match," he said, "between the world's greatest chess player and Garry Kasparov.
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Everything starts with the customer.
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I have always believed you cannot run a successful enterprise from behind a desk.
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I don't want to use the word reorganization. Reorganization to me is shuffling boxes, moving boxes around. Transformation means that you're really fundamentally changing the…
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Customer complaints are the schoolbooks from which we learn.
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