"Customer complaints are the schoolbooks from which we…" — Lou Gerstner

"Customer complaints are the schoolbooks from which we learn."

— Lou Gerstner

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52 Quotes by Lou Gerstner

Lou Gerstner has 52 quotes on this site. A few more worth reading:

It is not about bits, bytes and protocols, but profits, losses and margins.
Vision is easy. It's so easy to just point to the bleachers and say I'm going to hit one over…
For the first month, I listened, and I tried very hard not to draw conclusions
No institution will go through fundamental change unless it believes it is in deep trouble and needs to do something…
The thing I have learned at IBM is that culture is everything.
I want to become a student. I want to read Chinese history and go on a dig.
If life was so easy that you could just go buy success, there would be a lot more successful companies…
Fixing culture is the most critical − and the most difficult − part of a corporate transformation… In the end,…
You don't get points for predicting rain. You get points for building arks.
You can’t mandate [cultural change], can’t engineer it. What you can do is create the conditions for transformation. You can…
In the end an organization is nothing more than the collective capacity of its people to create value.
The more successful enterprises are the more they try to replicate, duplicate, codify what makes us great. And suddenly they're…

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More Complaints Quotes

This quote is filed under Complaints Quotes, one of 360 quotes in that category. Here are a few more:

My face looks like a wedding-cake left out in the rain. — Wystan Hugh Auden
Those who do not complain are never pitied. — Jane Austen
He who avoids complaint invites happiness. — Abu Bakr
First love is a kind of vaccination which saves a man from catching the complaint the second time. — Honore de Balzac
When you hire that first person, then you're a boss. You've got performance reviews. You've got complaints about not making… — Scott Adams
Half the lies they tell about me aren't true. — Yogi Berra
The wheel that squeaks the loudest is the one that gets the grease. — Josh Billings
A little less complaint and whining, and a little more dogged work and manly striving, would do us more credit… — W. E. B. Du Bois
I have no complaints about losing money I put in high-risk investments. I did some of that when I had… — Elayne Boosler
It is a general popular error to suppose the loudest complainers for the public to be the most anxious for… — Edmund Burke
Firmness in enduring and exertion is a character I always wish to possess. I have always despised the whining yelp… — Robert Burns
I'm happy when I'm juggling, but I feel like I've gone from, like, 3 balls to 10 bowling balls. But,… — Kirstie Alley

See all 360 Complaints Quotes »