““ BUT WHAT DO I SAY If you are most concerned about what to say when you first meet someone, you may be directing your attention to the wrong place. Only 7 percent of the message that people receive from you comes from the actual words you say. Your tone of voice accounts for 38 percent of the impression you make, and your nonverbal communication or body language accounts for another full 55 percent! Later in this chapter, we explore how to get beyond those first few seconds of the first impression—when body language is almost everything—into an actual conversation.””
