Battleground Quote by Jerry Gregoire

I think if companies start reinventing themselves and focus on the customer experience more, they will win out in the end.

— Alfred Lin

When you know who your customers are, that can give you an edge on the competition.

— Alain Bouchard

“For most companies, customer experience is the single greatest predictor of whether customers will return—or defect to a competitor.”

— Harley Manning

Understanding the customer, feeling what they are feeling, seeing what competitors are doing, you end up having a richer sense of the marketplace.

— John L. Flannery

Customer service is the new marketing.

— Derek Sivers

The next battle being fought by e-commerce companies will be for customer loyalty.

— Priyanka Gill

So I think instead of focusing on the competition, focus on the customer.

— Anonymous

Screw the competition - focus on good customer service.

— Richard Branson

As a brand marketer, I'm a big believer in 'branding the customer experience,' not just selling the service.

— John Sculley

Our focus is on the customers and improving their experience. We believe that if we do that well, competition, prices, and profits will all…

— Bhavish Aggarwal

Every day, you get up, and the world is changing; your customers are expecting more from you. Your competitors are putting pressure on you…

— Abigail Johnson

Even in the face of massive competition, don't think about the competition. Just think about the customer.

— Mike McCue