““Dialogue is easily spooked, so you must be vigilant against fear, dismissal, manipulation, and apathy—true enemies of safe dialogue. You’ll feel it at first, deep down, the urge to rebut, rebuke, refute. It will be a cold rock in your gut, tempting you to correct or disagree, or to be offended and center yourself in that person’s story. But that instinct can be overcome, and the results of someone feeling heard and respected are immediate and palpable. It takes a fairly high level of humility, empathy, and courage to keep a space open and healthy. It is a developed skill that takes practice.””
